There are several channels through which you can contact the hotel directly. For telephone inquiries, you can contact Reception at 922 712 563 or the Reservations Department at 922 716 696. If you prefer to make your enquiry online, we have a direct WhatsApp line with the Reservations Department at 618 939 691, as well as the email address reservas@sandandsea.es
To contact the hotel reception, you can use any of the available telephone lines, calling 922 712 563 or, if you prefer, via WhatsApp at 682 777 785. You can also direct any questions to the email recepcionlagos@sandandsea.es.
The hotel reception provides customer service 24 hours a day.
The Sand and Sea Resorts hotel chain is made up of the Lagos de Fañabé Beach Resort, Los Cardones Boutique Village, Los Olivos Beach Resort, and Bahía de Ávalos.
From the airport, guests have several transportation options to the hotel, including conventional taxi service, the regular bus line (Guagua Titsa), and private car rentals.
The hotel is located approximately 20.5 kilometers, or about a 19-minute drive, from Reina Sofía International Airport (Tenerife South).
From the airport, guests have several transportation options to the hotel, including conventional taxi service, the regular bus line (Guagua Titsa), and private car rentals.
If you wish to check your reservation confirmation, you can do so by calling 922 716 696 or sending an email to reservas@sandandsea.es
Reservations can be made by calling 922 716 696, sending an email to reservas@sandandsea.es, or, if you prefer, through the hotel's website.
Reservations can be modified or canceled through the confirmation. You can also contact the hotel's reservations department at 922 716 696.
Any charges incurred due to the modification or cancellation of your reservation will be subject to the rate conditions specified in your reservation confirmation.
Making your reservation through our website or by phone allows you to benefit from the best price guarantee.
We guarantee to offer the best price available on our website. If you find a lower rate elsewhere for the same dates and conditions, please don't hesitate to contact us. We promise to match that rate or, if applicable, offer you an additional benefit. Book directly with us and secure the best price guaranteed!
The all-inclusive package includes buffet breakfast, lunch, and dinner, as well as a selection of national and local drinks. It also includes the use of two sun loungers and an umbrella on the beach, with the option of enjoying lunch by reserving it in advance at reception the day before.
The half-board package includes breakfast and dinner, excluding drinks.
The non-refundable rate is the most economical option available. In the event of cancellation, the full amount will not be refunded. One change of date is permitted, provided the hotel's reservations department is contacted in advance.
Room requests constitute a request and are subject to availability. To make a request, please call 922 716 696, contact us via WhatsApp at 618 939 691, or, if you prefer, send your request by email to reservas@sandandsea.es.
Discounts are available in the “Offers” section of our website.
Discounts are offered for residents. You can find full information in the "Offers" section of our website.
S&S Priority is a loyalty club that offers exclusive benefits to its members.
Our underground parking allows vehicles up to 2.53 m high.
No, S&S Priority does not have categories.
There is no cost to join the loyalty club.
To join our loyalty club, you must register through our website.
Group reservations can be made by contacting the reservations department at 922 716 696, writing to 618 939 691 via WhatsApp, or sending an email to reservas@sandandsea.es.
Yes, the hotel has a safe in all rooms.
The safe rental fee is €3.00 per day. Guests are also required to pay a €20.00 deposit for the activator, which will be refunded upon departure.
No, the hotel does not offer discounts for people with reduced mobility.
No, the hotel does not offer connecting rooms.
The hotel accepts cash (with a maximum limit of €1,000) and Visa or Mastercard credit cards.
The hotel does not exchange currency.
You can request all information and prices for car rental at the hotel reception.
Full information and rates for buggy, bicycle, and scooter rentals are available at the hotel reception.
No, the hotel does not offer airport shuttle service. However, we can arrange a taxi transfer for you.
The hotel does not have its own parking, but the shopping center, located 20 meters away, offers special discounts for our guests.
No reservation is required for parking.
The hotel offers excursion services. Full information and rates are available at the hotel reception.
Our guests can enjoy a 15% discount at beach clubs by requesting it at the hotel reception.
Our guests can enjoy a 15% discount in the à la carte restaurant by requesting it at the hotel reception.
The maximum occupancy established for the different categories is as follows: One-bedroom apartment: up to four adults and children up to 12 years old. For adults only, the maximum occupancy is three. Two-bedroom apartment: up to six adults and children up to 12 years old. For adults only, the maximum occupancy is five.
No, the hotel does not have extra beds.
The hotel has cribs for babies, available upon request and with prior reservation.
No, the hotel does not offer a Day Pass service.
Minors under 18 are only admitted to the hotel if accompanied by adults.
Minors are considered children up to the age of twelve inclusive.
The hotel offers a Gala menu for the Christmas and New Year holidays.
Prices may vary depending on hotel availability.
You can request any information from the hotel's reservations department by calling 922 716 696, via WhatsApp at 618 939 691, or by sending an email to reservas@sandandsea.es.
Wi-Fi is available in all apartments and common areas.
The hotel has accommodation units adapted for guests with reduced mobility. You can request them by contacting the reservations department.
Pets up to 7 kg are welcome. Please indicate this when booking.
The hotel has a luggage room next to reception where guests can store their belongings.
The hotel offers a courtesy shower for its guests. Reservations must be made at reception on the same day.
It is not possible to hold bachelor/bachelorette parties at the hotel.
The hotel has two restaurants: a buffet restaurant and an à la carte restaurant.
The hotel restaurants offer gluten-free options. Please specify this when booking.
Breakfast hours are from 7:00 a.m. to 10:00 a.m. and may vary depending on the season.
Our pools are freshwater.
The hotel has children's chairs in the dining room.
The hotel does not have entertainment for children.
Yes, the hotel offers evening shows.
Of the hotel's two swimming pools, one is heated.
Room cleaning is done daily.
All rooms have irons.
No, it is not possible to use the pools at the other complex.
Performances are held every night.
Depending on hotel availability, early check-in is possible. Please inquire at reception in advance.
Pool towels can be requested by leaving a €20.00 deposit per towel at reception.
Some units have air conditioning. To find out which units have this feature, please refer to the apartment type specifications in the corresponding section of the website.
Yes, all rooms have a hairdryer, towels, and amenities.
The hotel has designated smoking areas.
Check-in time is 2:00 PM, and check-out is 12:00 PM.
No, the hotel does not have non-smoking rooms.
Depending on hotel availability, late check-out on the last day is possible. Please inquire at reception in advance.
The hotel has a gym available free of charge for guests. To use it, please request the access code at reception.
The hotel is located approximately 50 meters from the beach.
No, the hotel does not have a laundry service.
Our pools are open from 10:00 a.m. to 6:00 p.m.
No, the hotel does not have a nursery for children.
To access the hotel's Wi-Fi, please follow the guidelines outlined in the information provided to guests during check-in.
